FAQs

How long will it take to receive my order?
Most orders will be fulfilled within 2 - 3 weeks depending on delivery location, often quicker if we have the items in stock already. If you need an item in a rush please contact us and we will see what we can arrange. 

I notice you offer drop offs to certain suburbs, what are some of the suburbs this option is available to?
We currently offer drop offs to most suburbs located in the Logan Council zone, Tamborine Village, Jimboomba, Luscombe, Logan village and we can also arrange delivery to areas located around Redbank and Springfield. Please contact us to ask if we can deliver to your suburb as it will often be made possible.

What suburbs is the $14.95 flat rate delivery available to?
Flat rate delivery is available to most metropolitan areas, please open the link below to ensure your suburb is eligible:
https://docs.google.com/document/d/1w8fsJdrRSxsJO2Luegpm3c_IU31OjSkEY1UNEpdJ06Q/pub

What forms of payment do you accept?
We accept payment by paypal, Mastercard, Visa, cash and Direct deposit. 

I really love the Tri Nature products and am interested in ordering regularly can I become a loyalty member?
Please contact us and we can arrange for you to become a Tri Nature loyalty member, which entitles you to $7 delivery for VIC/NSW and QLD or $10 else where in Australia and exclusive member specials.